Privacy Policy

Information we collect

Depending on how you use our website and services, we may collect:

• Your name, email address and phone number
• Delivery and billing addresses
• Account information, including a securely hashed password
• Order, rental, wishlist and shopping-cart information
• Custom tailoring details, garment preferences and measurements you provide
• Enquiries, messages and other communications with Ang Hiyas
• Browser, device, IP address, cookie and website-usage information
• Limited payment information returned by our payment providers, such as transaction identifiers, payment status, amount paid and payment method

Payment information

Online payments are processed securely by third-party payment providers, including Stripe, Afterpay and PayPal.

Ang Hiyas does not receive or store complete credit card numbers, debit card numbers, CVVs or payment-account credentials. We may receive limited information needed to confirm a payment, process a refund, investigate a failed payment or resolve a payment dispute.

How we use your information

We may use personal information to:

• Create and manage customer accounts
• Process and manage purchases, rentals, refunds and returns
• Provide custom tailoring and alteration services
• Arrange delivery, collection, fittings and rental returns
• Respond to enquiries and customer-service requests
• Send order confirmations, account notifications and other service-related emails
• Prevent fraud, misuse and unauthorised access
• Maintain business, accounting and transaction records
• Monitor and improve the performance and usability of our website

Sharing your information

We do not sell or rent your personal information.

We may share information with trusted service providers where reasonably necessary to operate our website and provide our services, including:

• Stripe, Afterpay and PayPal for payment processing
• Courier, postal and delivery providers
• Website hosting and database providers
• Email and customer-communication providers
• Website analytics and security providers
• Professional advisers, insurers or government authorities where required by law

Overseas processing

Some of the service providers used by Ang Hiyas may process or store information outside Australia. We take reasonable steps to select reputable providers that maintain appropriate privacy and security protections.

Cookies and website analytics

Our website may use essential cookies to support features such as customer accounts, shopping carts, security and session management.

We may also use analytics services, including Google Analytics, to understand how visitors use the website and to help improve its performance. You can restrict or disable cookies through your browser settings, although some website features may not work correctly as a result.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include HTTPS encryption, password hashing, restricted administrative access, secured database access and the use of established third-party payment providers. However, no internet-based system can be guaranteed to be completely secure.

Retention and account closure

Personal information is retained only for as long as reasonably necessary to provide our services, manage customer accounts and orders, resolve disputes and meet legal, accounting and business-record requirements.

You may request closure of your customer account. Some order, payment and transaction records may need to be retained after account closure where required for taxation, accounting, refund, fraud-prevention or dispute-resolution purposes.

Personal information that is no longer reasonably required may be deleted or de-identified.

Access and correction

You may contact us to request access to personal information we hold about you, ask us to correct inaccurate information, or request closure of your customer account.

We may need to confirm your identity before completing a request. In some circumstances, we may be legally required to retain particular information.

Privacy enquiries and complaints

For questions, correction requests, account-closure requests or concerns about how your personal information has been handled, please contact:

Changes to this policy

We may update this Privacy Policy when our website, services, service providers or legal obligations change. The latest version will be published on this page with its updated effective date.