Refunds and Returns Policy

Your rights under the Australian Consumer Law

Ang Hiyas wants every customer to be satisfied with their purchase. This policy explains when a refund, replacement, repair or other remedy may be available.

This policy applies to product purchases. Rental bookings, custom orders or alteration services may have additional terms, but nothing in those terms limits your rights under the Australian Consumer Law.

Change of mind

We are not required to provide a refund, replacement or exchange if you receive the item you ordered but later change your mind, find it cheaper elsewhere or decide that you no longer want it.

Please choose carefully and check all product descriptions, measurements, colours and sizing information before placing your order.

Major problems

You may choose a refund or replacement when an item has a major problem.

A problem may be considered major when the item:

• Has a problem that would have stopped someone from purchasing it if they had known about the problem beforehand.
• Is unsafe.
• Is significantly different from its description, photograph or sample.
• Cannot be used for its normal purpose, or for a purpose discussed with Ang Hiyas before purchase, and cannot easily be fixed within a reasonable time.

You may also choose to keep the item and receive compensation for any reduction in its value caused by the problem.

Minor problems

When an item has a minor problem, Ang Hiyas will provide an appropriate remedy and will arrange for the problem to be repaired or otherwise rectified within a reasonable time.

If we cannot or do not fix the problem within a reasonable time, you may choose to have the problem fixed elsewhere and seek reimbursement of the reasonable cost of the repair, choose a refund or replacement, or keep the item and seek compensation for any reduction in value, as provided under the Australian Consumer Law.

Returning a faulty item

Please contact Ang Hiyas before returning an item. We may request photographs or other information so that we can assess the problem and explain the available options.

Items that can reasonably be posted or returned must be returned to Ang Hiyas for assessment. If the item is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs.

Please do not send an item back until return instructions have been provided.

Proof of purchase

You may be asked to provide proof of purchase, such as your order confirmation, receipt, invoice or another record of payment.

When a remedy may not apply

A refund, replacement or repair may not be available when:

• You simply changed your mind.
• The problem was caused by misuse, improper care or normal wear and tear.
• You were informed of a specific fault before purchasing the item.
• The problem was caused by the item being altered, repaired or modified without approval from Ang Hiyas.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Contact us

To request assistance with a return, refund or faulty item, please contact Ang Hiyas and include your order number, details of the problem and any relevant photographs.

Email: info@anghiyas.com.au